Business Process Design
Optimizing Processes for Maximum Efficiency and Sustainable Value
What We Do
We assess organizational processes to enhance efficiency and performance. Our approach involves analyzing systems, features, and functionality to ensure every process delivers its core functions at the lowest possible life cycle cost—without compromising on quality, reliability, or safety.
How We Do It
From Design to Execution
Phase 1: Develop Workflow Process Maps
This Phase 1 objective is to create a clear, visual understanding of existing workflows and identify concrete opportunities for redesign. By mapping both the “as-is" and “to-be" states, we establish an objective baseline for improvement and a shared vision for the future.
Phase 2: Identify Improvement Efficiencies
The Phase 2 objective is to pinpoint specific process gaps, bottlenecks, and areas for improvement through direct engagement and rigorous analysis. This deep-dive investigation moves beyond diagrams to uncover the practical, day-to-day realities of current operations.
Phase 4: Ensuring Sustainable Improvement
The true value of the Phase 4 objective is realized not in its design but in its successful and sustainable implementation. Our methodology ensures new processes become ingrained in daily operations through an integrated system of documentation, efficiency drivers, and continuous improvement. These elements work in concert: clear standardization enables measurable efficiency, while continuous monitoring validates and sustains those gains over time.
Phase 3: Facilitate Stakeholder Alignment
The Phase 3 objective is to secure complete stakeholder buy-in on the future state. Because our philosophy demands it, alignment is not an afterthought; it is a dedicated phase that bridges the gap between a well-designed process and a successfully implemented one.
Cases and Client Experiences
Growth Plan Strategy
S.A.I.D. Strategy led a business process design project focused on implementing a growth plan strategy for ODA Creative Partners. The project included a workshop to map the value stream process related to employee benefits management, aiming to create a comprehensive strategy to improve how employees access and understand their benefits. Key challenges identified included a lack of employee awareness, communication barriers, and inconsistent management structures. The strategy emphasizes making benefits information more accessible and engaging while simplifying onboarding processes and ensuring scalable volume management for administrative efficiency. This approach aims to revolutionize benefits utilization and employee engagement.
Trustee Board Meeting Process Efficiency
Our client wanted to improve the quality and efficiency of the development of its monthly Trustee Board package and monitoring report processes. In collaboration with a cross-trained team, new workflows and tools were designed to ensure timely, accurate, and high-quality deliverables. Advance notices for report submissions with ongoing monitoring and continuous improvement guided by clear principles reflected the organization’s commitment to better governance and organizational effectiveness in reporting to its Trustee Board.
Standard Operating Procedures Development
A property preservation firm worked with S.A.I.D. Strategy to overhaul its invoicing processes for Fannie Mae and Freddie Mac services. The business process design included overhauling and streamlining timesheet management, clarifying role assignments, and developing standardized billing procedures. Through on-site discovery sessions, interviews, and job shadowing, process gaps were addressed, new standard operating procedures were documented, and a pod structure with defined staff roles and responsibilities was implemented. The project instituted comprehensive employee training and process documentation outlining the subcontractor tracking system, enabling the client to reconcile over $1 million in overdue invoices and increase operational efficiency.